Last updated: August 13, 2024
Last reviewed: August 13, 2024
PRIVACY POLICY
Wokpals has recently updated its privacy policy to clarify our personal information practices in Cameroon and rest of the country out large . Residents of certain countries, may have additional personal information rights and notices.
Introduction and Scope of this Privacy Policy
This Privacy Policy (the “Policy”) describes how wokapals collects, uses, and discloses personal information. This Policy applies to those wokpals websites and applications that display or link to this Policy (referred to in this Policy as the “Website”). This Policy also applies to other Cameroon services, including retail stores, that display or link to these terms. It does not apply to those adidas sites, services and products that have their own privacy policies. This privacy policy outlines the following:
1. What Personal Information Do We Collect?
IDENTITY AND CONTACT INFORMATION
Information that identifies you. Examples: name, date of birth, e-mail address, phone number, shipping and billing address, customer ID, social media identifiers and handles, your device fingerprint (including your browser fingerprint) and any other communication channel you have used to contact us.
PAYMENT AND PURCHASE INFORMATION
Information related to your purchases. Examples: payment methods, fraud risk analysis, shopping cart details, delivery details, shipping and billing address, order ID, purchase history and retail store.
USAGE INFORMATION
Information on your browsing and Website behavior and interactions with our marketing emails. Examples: browser name, IP address, timing of site visits, pages visited, clicked links in our marketing emails, the referral URL that brought you to our Website and information about traffic patterns and site usage, such as clickstream data comprised of mouse movements, clicks, page scrolls and keystrokes.
BODY MEASUREMENTS
Information we can use to make sure your gear fits. Examples: shoe and apparel size, height, weight, chest, waist, hip, inseam, body shape and heel-toe measurement.
LOCATION
Information that indicates, directly or indirectly, where you are, real time or otherwise, for example, if you participate in certain hype events. Examples: current log-in location (IP address), real-time device location information via device signals (if your device settings allow us to collect that information).
MEMBERSHIP AND DEMOGRAPHIC INFORMATION
Information related to your registration. Examples: gender, age, acquisition source ID (where you signed up to our membership), membership points, engagement history, rewards history and social media identifiers if you choose to log in to your account via a third-party social media account.
INFERENCES, BEHAVIORS, AND PREFERENCES
Information that indicates your preferences and opinions, whether that information is provided directly by you or inferred by us. Examples: activity preference (sports), exercise plans, product preferences, shopping history, wish list items, any “preference” details you provide to us in your profile (such as “women’s products”, “men’s products”, etc), information you provide when you interact with our communities (in person or online via chats, bulletin boards, etc.) or provide feedback through product reviews, surveys, focus groups and product testing.
DEVICE INFORMATION
Information related to the device you use to access our Website. Examples: device ID, device fingerprint and operating system.
SOCIAL MEDIA INTERACTIONS
Information about you we obtain through different social media channels such as Facebook, Instagram, Google, etc., when we use these channels for consumer engagement, advertising, sales, or analytics purposes or to enrich your customer profile with adidas. Examples: publicly available social media information, and photos and posts you send to us by mentioning us or following our social media posts by using “handles” or “hashtags.”
CORRESPONDENCE/ CHATS
Information related to your interactions with our customer service chat function on the Website, customer service teams, and/or our employees and personnel. Examples: written correspondence with us (such as emails or messages to the chat function) and phone calls.
IMAGES AND RECORDINGS
Image, voice, and video recordings we have captured or obtained where you may be identified. Examples: photos and videos taken in our retail stores, at events, in focus groups, in CCTV footage, in customer service call recordings and through images you share with us via social media. We may also collect scans, videos and images if you choose to participate in certain research projects with us.
2. From Where Do We Collect Personal Information?
FROM YOU
We collect Personal Information you provide to us. Examples:
- · If you register for wokpals membership
- · If you make a purchase
- · If you contact our customer service team, including through chat or by phone.
- · If you participate in a contest or sweepstakes, respond to a survey or register for an event.
FROM THIRD PARTIES
We receive information about you from third parties. Examples:
- · Our affiliate companies .
- · Our service providers, contractors and vendors (such as advertising networks, fraud prevention companies and analytics companies).
- · Online platforms and social media networks you use to interact with our ads, to interact with our influencers, or to log into your wokpals account and shop for our products.
- · Business partners who have your permission to share your data with us. For example, if we co-host events or contests with certain sports entities or if we have co-branded websites.
AUTOMATICALLY
- · We gather certain information automatically when you visit our Website (including apps) or interact with our ads and emails via cookies, pixels, web beacons, SDKs, and other tracking technologies.
- · We may record you on video through our CCTV when you visit our stores.
3. How Do We Use Your Personal Information?
We may use your personal information to, for example, provide the products you have ordered, advertise to you, provide customer service, improve Website functionality and user experience, improve our products and services and personalize the Website, our communications with you, and your shopping experience. Please see below for details.
OPERATE THE WEBSITE
- · Authenticate users across all participating adidas platforms globally.
- · Implement persistent login. If persistent log-in is enabled, basic profile information like e-mail, first name, last name and a unique account identifier will be stored for up to 30 days in the browser that was used for the login. Please note: To protect your personal data, do not enable persistent log-in on a publicly accessible device.
- · Improve the functionality of the Website, and debug, identify and repair errors that impair the intended functionality of the Website.
- · Monitor compliance with our terms and conditions.
- · Detect and prevent security threats to our domain and our consumer accounts.
IMPROVE YOUR SHOPPING EXPERIENCE
- · Identify correct sizing and display items of interest based on prior interactions.
- · Encourage and enable purchases.
SELL AND DELIVER PRODUCTS
- · Process orders, provide payment options, deliver and track orders, provide exchanges and refunds.
DETECT FRAUD
- · Detect and investigate fraudulent activities using our fraud detection solutions. We combine information you provide to us, information we collect automatically when you interact with our Website, and other information we obtain through our third-party payment risk and fraud prevention providers to help ensure your purchases, exchanges and returns are legitimate and comply with our terms and conditions.
- · Detect and investigate security incidents.
PROVIDE CUSTOMER SERVICE
- · Answer your questions through various communication channels (including chat and phone). Use recorded customer service phone conversations and stored chat transcripts for quality assurance, training, trouble shooting and other business purposes.
- · Evaluate our customer service and customer service channels to improve their quality and functionality.
4. How Do We Use Cookies and Other Tracking Technologies?
Like many websites, we use cookies, tags, pixels, beacons and other tracking technologies (collectively referred to as “Cookies”). Cookies are files stored on your computer’s hard drive by your browser to enable the Website to remember you, your actions and preferences (such as login, language, font size and other display preferences) over a period of time. This allows us to optimize the shopping experience, hold selections in a shopping cart when a user leaves the Website without checking out and send you reminder e-mail about your shopping orders and other shopping opportunities. We also use Cookies to gather statistical information about use of the Website in order to improve its design and functionality, understand how the Website is used, and assist us with resolving questions.
We use third party analytics service providers, including Google Analytics and Google AdWords on the Website to collect Usage Information, to analyze how users use the Website—such as time spent on the website, pages visited, cart details, mouse clicks, keystrokes, purchases, and other interactions—and to provide advertisements to you on other websites. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout/.
Cookies also allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Website. We may also use Cookies or other technologies in online advertising to track responses to our ads. We use third-party companies to measure and target ads on our behalf about products and services tailored to your interests. Most browsers accept Cookies automatically but allow you to disable them or be given the choice of declining or accepting a particular Cookie (or Cookies) from a particular website. In addition, if you prefer to opt out of having your information used for cookie-based ad targeting activities, you can visit the “Your Privacy Choices” link at the bottom of our websites.
5. Other Privacy, Security and Legal Information
Children
We do not knowingly collect or solicit personal information from children under 13.
How does this policy apply to international users?
The Website that links to this Policy is intended for users in Cameroon. If you choose to provide wokpals with your information, you consent to the transfer and storage of that information on our servers located in Cameroon and around the world. The information collected by wokpals may be subject to international and Cameroon federal law. If you are accessing our Website from outside Cameroon, please be advised that you are transferring your personal information to us in Cameroon where data protection and privacy laws may be different than the laws of your country. By using our Website, you consent to the transfer and use of your personal information in accordance with this Policy.
Security
An athlete can’t play without confidence, and you shouldn’t order from a company that doesn’t follow reasonably secure data practices. We use reasonable security procedures to protect your information. However, no data transferred over the Internet is guaranteed to be 100% secure. Personal information collected at our Website is stored in reasonably secure operating environments that are not available to the public. In order to help protect your personal information, you should be careful about providing your wokpals account password to others. If you wish to cancel your wokpals account, log into your account online, select Account, then Personal Information, then Delete Account. If you become aware of any loss, theft or unauthorized use of your password, please contact Customer Service.
We will update this Policy as needed to reflect changes in our services, the law and customer feedback. When we post changes to this Policy, we will revise the “last updated” date at the top. If there are material changes to this Policy or to how wokpals will use your personal information, we will provide you with additional notice (such as by adding a statement to the Website or sending you a notification. We encourage you to review this Policy regularly to remain informed about our information practices and the choices available to you.